IMPORTANT INFORMATION 

ADVOCO Mortgages is a New Zealand owned and licensed financial service provider and mortgage brokerage company.

 

ADVOCO Mortgages & Insurance Limited is a Licensed Financial Advice Provider (FAP) and regulated by the Financial Markets Authority (FMA) to provide advice on mortgages. (FSP770533) 

Steve McGowan is a Licensed Financial Adviser (FSP79541) and is a member of the independent disputes resolution service Financial Services Complaints Limited (FSCL). 

You can make an Application Securely Online or existing clients can Login to our Secure Online Portal.

WHAT WE DO AND HOW WE ARE PAID

We will help you arrange a mortgage finance required to purchase or refinance a property in New Zealand.

 

We will guide and advise you through the process of buying property including being your advocate with the banks and lenders.  

WHAT WE CAN ADVISE ON

As a Licensed Mortgage Broker - Steve McGowan can only advise on home loans, mortgages, motor vehicle and equipment finance. Steve can advise on your fixed interest rates which suit your individual circumstances, loan structure ie. fixed rates, loan splitting and revolving line of credit. Mortgage planning and how to repay your mortgage off quicker.

 

Any advice I give in relation to KiwiSaver withdrawal for a first home purchase is limited to factual information and does not extend to whether or not this is in your best interests to withdraw funds from your KiwiSaver scheme. 

 

We do not advise on personal risk insurance products or general insurance products or KiwiSaver as an investment or investment advice. We will refer you to our professional licensed partners. I am unable to offer legal or tax advice and recommend you consult your Solicitor or Accountant.    

OUR DUTY OF CARE

As a Licensed Mortgage Broker - I am bound by and support the duties set out in the Financial Markets Conduct Act 2013. These duties are:

- Meet the standards of competence, knowledge and skill set out by the Code of Conduct.

- Give priority to your interests.

- Exercise care, diligence and skill.

- Meet the standards of ethical behaviour, conduct and client care set out in the Code of Conduct.

I can certify that never have I been;

 - the subject of any claim (for dishonesty, negligence or misrepresentation) under any professional indemnity insurance policy held by me.

- accused or convicted of an offence of dishonesty or any relevant offence under any Act or law applying in New Zealand or overseas, nor been a director of a company so accused or convicted.

- bankrupted, adjudicated bankrupt, nor are an undischarged bankrupt.

- prohibited by law from taking part in the management of a company.

- subject to credit impairment with a Credit Reporting Agency.

- nor any there any proceedings currently being taken against me (or any company of which I am a director) 

WHO WE USE FOR MORTGAGES

We have broker agreements with the following banks and non-bank lenders;

ANZ Bank, ASB Bank, AIA/Sovereign Home Loans, Bank of New Zealand, Westpac New Zealand, Southland Building Society, Co-Operative Bank, Heartland Bank, Avanti Finance, Basecorp Finance, Southern Cross Partners, ASAP Finance, General Finance, Resimac Home Loans, Pepper Money, Bluestone Mortgages, Liberty Finance, First Mortgage Trust, New Zealand Credit Union, Cressida Capital, Prospa plus other private lenders and finance companies.

HOW WE ARE PAID

My services are not free however on settlement of a loan from a main stream bank, I usually receive an upfront commission from the bank of between 0.55% and 0.85% of the loan amount and in some cases an annual service commission of 0.15% to 0.20%.

I may charge a Broker Fee, if the following occurs;

- when you require a top up loan and a full application and supporting documents are required, we have a top up loan fee of $299 

- when a loan is provided by a non-bank lender the broker fee and is generally based from 1.0% to 2.0% of the loan amount.

- a non-bank loan may be required when a loan is; declined by a bank, outside bank lending policy, debt consolidation, commercial property (even through a bank), purchasing a business, residential short-term funding, open or closed bridging finance, development finance, second mortgage finance, low doc loans, you have adverse credit, in mortgage arrears or a pending mortgagee sale, tax arrears or we roll over 'extend' an existing non-bank loan.       

WHAT IF I PAY BACK MY LOAN EARLY

When we settle a loan we are paid a commission from the bank. If some or all of a loan is repaid within 30 months of settlement (the 'Clawback Period'), we have some or all of the original upfront commission clawed back from the bank. To ensure I am fairly compensated for the services originally provided to you, I will seek to recover some or all of this cost from you via a Clawback Recovery Fee.

 

If you are charged a Clawback Recovery Fee it will be no more than the bank recovers from me to the maximum of $3,980. This fee has been calculated on an average of 20 hours of advice, analysing, negotiation, administration and assessment, completing and submitting your mortgage application with supporting documents to the bank at our hourly rate of $199 (exempt from GST) per hour.

The Clawback Recovery Fee does not apply to a Broker Fee.

 

Examples of when I will charge you a Clawback Recovery Fee;

- the property is refinanced to another bank/lender within the Clawback Period and I was not given the opportunity to arrange the refinance.

- the property is sold within the Clawback Period. 

- some or all the loan is repaid within the Clawback Period.

You will be invoiced for any Clawback Recovery Fee and will be given 7 days to make payment.

 

The bank may also recover from you some or all of the Cash Contribution paid to you at settlement.     

 

 

 

HOW WE HANDLE CONFLICTS OF INTEREST

 

 

 

We manage conflicts of interest by; 

- Always recommending the best financial product for your purpose regardless of the type and amount of commission I will receive.

- Ensuring the amount of any loan is in accordance with your identified needs.

- If there is a potential for a conflict of interest we will fully disclose this to you.

HOW WE HANDLE COMPLAINTS

If you have a complaint about my financial advice or service I gave you, you need to tell me about it. You can contact my internal complaints service by phoning, or emailing me using the heading Complaint - (Your Name). Please set out the nature of your complaint, and the resolution you are seeking. I will acknowledge receipt of this within 24 hours. I will then record your complaint in our Complaints Register and will work with you to resolve your complaint. I may want to meet with you to better understand your issues. I will provide an answer to you within 7 working days of receiving your complaint. If we cannot agree on a resolution you can refer your complaint to our eternal dispute resolution service. This service is independent and will cost you nothing and will assist us to resolve things with you. Details of this service are:

 

Financial Services Complaints Limited

complaints@fscl.org.nz

0800 347 257

OUR PRIVACY POLICY

OUR DISCLOSURE STATEMENT

I will collect personal information in accordance with my Privacy Policy. I regard client confidentiality as of paramount importance. I will not disclose any confidential information obtained from or about you to another person, except in accordance with my Privacy Policy. 

Our Disclosure Statement will be available to you when you engage any of our services.